Delivering Platform at Scale

The Challenge

Technical platform with clear vision for unified identity and access management faced critical operational failure. Couldn’t ship. Platform concept had strong potential. Operational chaos blocked execution.

What wasn’t working:

• Persistent sprint failures with no reliable delivery cadence
• Mismanaged backlog lacking prioritization and documentation
• Unclear service boundaries preventing stakeholder alignment
• Broken release strategy and inadequate testing lifecycle
• Accumulated technical debt threatening stability

The Approach

Work focused on rebuilding operational foundations, clearing technical debt, and establishing standardized delivery practices. Systems built to work independently after the engagement.

Systems built:

• Operational structure — defined functional responsibilities with expanded senior development capacity
• Delivery framework — structured sprint practices with consistent delivery rhythm accelerating release cycles
• Product alignment — clarified service boundaries and stakeholder integration points
• Technical debt resolution — systematic backlog cleanup with improved documentation and testing strategies

The Results

Platform recovered and shipped successfully.

• Official product launch — recovered from significant delays through operational restructuring
• Accelerated delivery cycles — from 2-month to 2-week releases, enabling adaptive and responsive development
• 95%+ stakeholder adoption — improved service clarity and alignment drove adoption
• Technical debt resolved — code stability achieved with sustainable platform evolution

This work exemplifies the Partnership approach: transforming vision into working systems.

“Radion set up the entire Scrum process, as a result of which collaboration and outcomes improved significantly, with the end result being a go-live in September.”

— Niels, Platform Director