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Terms and Conditions

Last Updated: November 5, 2025

Agreement to Terms

By accessing or using Radion Consulting's website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use Radion Consulting's services.

Services Provided

Radion Consulting provides business operations consulting, strategic advisory, and related services ("Services"). The specific scope, deliverables, and terms of each engagement are outlined in individual service agreements or statements of work.

Professional Relationship

Radion Consulting's services are provided on a professional consulting basis. Radion Consulting does not guarantee specific business outcomes or results. Success depends on various factors, including client implementation and market conditions beyond Radion Consulting's control.

Payment Terms & Pricing

Standard Payment Terms

  • Discovery Packages: 100% payment upfront (Net 0)
  • Operator Engagements: Typically run 4-8 weeks to build operational systems. Hourly rates starting at €120/hr (excl. VAT), with final rate determined during Discovery based on engagement complexity and risk assessment. Typical rate range: €120-140/hr depending on complexity factors. Standard scope (≤4 weeks) requires 100% payment upfront (Net 0). Extended scope (>4 weeks) payment terms discussed on case-by-case basis.
  • Fractional Partner Retainer: Monthly billing at start of each month. 3-month commitment requires 3 monthly payments. Hourly rates starting at €150/hr (from Operator phase) or €180/hr (direct entry), with final pricing adjusted based on engagement assessment. Partner rates reflect expanded scope to fractional COO-level responsibilities including operations management, founder coaching, and strategic guidance.
  • Fractional Partner Retainer Structure: Monthly retainer based on agreed hour allocation (typically 25 hours/month minimum). Usage beyond allocated margin incurs premium rates (1.25× base hourly rate) to protect capacity for all Fractional Partner clients.
  • Fractional Partner Early Termination: Either party may terminate the engagement with 30 days written notice. Upon termination: (a) Notice Period - Termination becomes effective at the end of the current monthly cycle (30 days from notice); (b) Current Month Payment - Client completes payment for the month in which notice is given; (c) Hour Bank - Unused hours in the current month's allocation are non-refundable; (d) Transition Commitment - Consultant provides orderly transition including documentation of active initiatives and strategic handoff session; (e) Future Relationship - Early termination does not preclude future engagement. Clients may return to Fractional Partner services after a 60-day cooling period. Termination for Cause - Either party may terminate immediately for material breach (non-payment, confidentiality violation, or fundamental non-performance) without completing the commitment period.

Rush Delivery Premium

When standard timelines cannot accommodate your urgency, rush delivery is available with a premium of 20-25% of the total engagement value (excl. VAT).

Rush delivery premium is assessed based on:

  • Timeline compression: How much the delivery schedule is accelerated
  • Complexity level: Stakeholder count, scope size, organizational factors
  • Capacity impact: Required deprioritization of other client commitments

Examples: Lower complexity with moderate urgency = 20% premium. High complexity with extreme urgency = 25% premium.

Rush premiums are assessed during Discovery and must be agreed upfront before work begins. For hourly engagements, rush premium applies to base rate estimates before risk assessment adjustments. Example: 40 hours × €120 base = €4,800 → 25% rush = €6,000 estimated engagement value.

Pricing Factors

Final pricing considers:

  • Complexity: Organizational structure, number of stakeholders requiring vision alignment
  • Stakeholder Alignment: How many decision-makers need to be brought into strategic clarity
  • Timeline Urgency: Standard vs accelerated delivery requirements
  • Proven Collaboration: Existing relationship history and demonstrated partnership fit

Scope Changes

Any scope additions beyond the original agreement require written change orders. Work pauses until change orders are approved and additional payment is received.

Payment Methods

Bank transfers (SEPA and international wire) are the primary accepted payment methods. Invoicing is provided for all engagements with payment instructions included. All invoices include applicable VAT per Netherlands tax regulations.

VAT

All rates quoted exclude VAT. VAT will be added per applicable regulations.

Client Responsibilities

Clients are responsible for:

  • Providing accurate and complete information necessary for service delivery
  • Timely communication and decision-making
  • Implementation of recommendations within their organization
  • Payment of agreed fees according to the engagement terms

Confidentiality

Radion Consulting maintains strict confidentiality regarding all client information and business matters. Client data and proprietary information will not be shared with third parties without explicit consent, except as required by law.

Intellectual Property

Deliverables created specifically for a client engagement become the property of the client upon full payment. General methodologies, frameworks, and pre-existing materials remain the property of Radion Consulting.

Limitation of Liability

Radion Consulting's liability is limited to the fees paid for the specific engagement in question. Radion Consulting is not liable for indirect, consequential, or incidental damages arising from its services or recommendations.

Termination

Either party may terminate an engagement with written notice. Clients are responsible for payment of services rendered up to the termination date. Specific termination terms may be outlined in individual service agreements.

Modifications

Radion Consulting reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of Radion Consulting's services constitutes acceptance of modified terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Netherlands. Any disputes shall be resolved through good-faith negotiation or, if necessary, through the competent courts of Utrecht, Netherlands.

Contact Information

For questions regarding these Terms and Conditions, please contact:

Email: [email protected]

KVK Number: 91299144

BTW/VAT Number: NL004881246B62