Terms and Conditions

Agreement to Terms

By accessing or using Radion Consulting's website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use Radion Consulting's services.

Services Provided

Radion Consulting provides business operations consulting, strategic advisory, and related services ("Services"). The specific scope, deliverables, and terms of each engagement are outlined in individual service agreements or statements of work.

Services are limited to advisory and consulting activities. Services explicitly exclude: legal advice, tax advice, financial advice, implementation of technical systems requiring specialized credentials, hiring or firing decisions, and any activities requiring professional licenses not held by Radion Consulting. Clients should consult appropriate licensed professionals for such matters.

Professional Relationship

Radion Consulting's services are provided on a professional consulting basis. Radion Consulting does not guarantee specific business outcomes or results. Success depends on various factors, including client implementation and market conditions beyond Radion Consulting's control.

Payment Terms & Pricing

Standard Payment Terms

• Discovery Packages: 100% payment upfront (Net 0). Discovery packages are non-refundable once work commences. If Radion Consulting fails to deliver agreed deliverables, client is entitled to a pro-rata refund for undelivered items. Cancellation before work commences: 100% refund minus any expenses incurred.
• Partnership Subscriptions: Monthly billing at start of each month. 3-month minimum commitment required. Subscription packages:
  • Core: €4,500/mo (2 half-days/week)
  • Sustained: €6,750/mo (3 half-days/week)
  • Strategic: €9,000/mo (4 half-days/week)
• Commitment Discounts: 6-month commitment receives 10% discount. 12-month commitment receives 20% discount. Discounts apply to monthly rate.
• Transition Bonus: Clients completing Design Discovery receive 10% off their first 3 months of Partnership subscription.
• Subscription Termination: Either party may terminate with 30 days written notice after the minimum commitment period. Early termination within the commitment period requires payment of remaining months at 75% of the contracted monthly rate (inclusive of any commitment discounts). Termination for Cause - Either party may terminate immediately for material breach (non-payment, confidentiality violation, or fundamental non-performance).

Pricing Factors

Final pricing considers:

• Complexity: Organizational structure, number of stakeholders requiring vision alignment
• Stakeholder Alignment: How many decision-makers need to be brought into strategic clarity
• Timeline Urgency: Standard vs accelerated delivery requirements
• Proven Collaboration: Existing relationship history and demonstrated partnership fit

Scope Changes

Any scope additions beyond the original agreement require written change orders. Work pauses until change orders are approved and additional payment is received.

Payment Methods

Bank transfers (SEPA and international wire) are the primary accepted payment methods. Invoicing is provided for all engagements with payment instructions included. All invoices include applicable VAT per Netherlands tax regulations.

VAT

All rates quoted exclude VAT. VAT will be added per applicable regulations.

Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information necessary for service delivery
• Timely communication and decision-making
• Implementation of recommendations within their organization
• Payment of agreed fees according to the engagement terms

Confidentiality

Radion Consulting maintains strict confidentiality regarding all client information and business matters. Client data and proprietary information will not be shared with third parties without explicit consent, except as required by law.

Intellectual Property

Deliverables created specifically for a client engagement become the property of the client upon full payment. General methodologies, frameworks, and pre-existing materials remain the property of Radion Consulting.

Limitation of Liability

Radion Consulting's liability is limited to the fees paid for the specific engagement in question. Radion Consulting is not liable for indirect, consequential, or incidental damages arising from its services or recommendations.

Force Majeure

Neither party shall be liable for delays or failures to perform due to circumstances beyond reasonable control, including but not limited to: pandemic, war, natural disaster, government action, cyberattack, or internet infrastructure failure. In such events, obligations are suspended for the duration of the force majeure event. If the force majeure event continues for more than 30 days, either party may terminate the engagement without penalty.

Termination

For subscription services, either party may terminate with 30 days written notice after the minimum commitment period. Early termination and termination for cause are governed by the terms outlined in the Payment Terms & Pricing section above. For discovery services, clients are responsible for payment of deliverables completed up to the termination date.

Modifications

Radion Consulting reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of Radion Consulting's services constitutes acceptance of modified terms.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Netherlands. Any disputes shall first be addressed through good-faith negotiation for a period of 30 days. If unresolved after the negotiation period, parties may proceed to the competent courts of Utrecht, Netherlands.

Contact Information

For questions regarding these Terms and Conditions, please contact:

Radion Consulting

Europalaan 22 unit 8503
3526KS Utrecht
Netherlands

Email: [email protected]

Phone: +31-6-83494225

KVK Number: 91299144

BTW/VAT Number: NL004881246B62