Scaling a Mobile Repair Business

The Challenge

An Apple Watch repair specialist operating as a solo technician sought to build a professional multi-location business. Despite exceptional technical skills and a decade of industry experience, previous attempts at running a shop had failed due to lack of operational structures.

Key Business Challenges:

• Chaotic daily workflow with scheduling conflicts and inconsistent ordering processes
• No standardized frameworks preventing ability to hire and retain staff effectively
• Early employees left quickly due to unclear role requirements and process inefficiencies
• Absence of replicable systems blocking expansion beyond single-person operation
• Intense local competition requiring differentiation through operational excellence

The business needed foundational infrastructure to capitalize on a growing Apple Watch repair niche, or remain trapped as a solo business owner indefinitely.

“I had technical skills but lacked structure. Every hire left within weeks and I couldn’t train them properly, so I felt trapped as a solo business owner, watching my expansion vision slip away. I needed direction to break through.”

— Ariel, Founder, Mobile Repair Lab

The Approach

After clarifying the founder’s vision for multi-location growth, Radion Consulting provided ongoing strategic partnership by combining hands-on system development with guidance as the business scaled. The approach balanced structure with flexibility, adapting to emerging needs while maintaining focus on scalability.

Core Systems Developed:

• Daily Workflow Framework: Scheduling protocols, ordering processes, and customer communication workflows bringing order to chaotic processes
• Inventory & Supply Chain: Parts tracking and supplier management preventing service delays
• Hiring & Training Standards: Clear role definitions and onboarding procedures addressing early employee turnover
• Quality & Service Benchmarks: Standardized service protocols maintaining consistency as team grew
• Location Expansion Strategy: Site selection criteria and system replication processes preparing for multi-location scaling

The partnership adapted to the business’s evolution: intensive system design during the chaotic early phase, implementation support as the first employee was hired, then strategic guidance as the founder assumed business control and pursued the second location. Location selection for the prestigious central site required strategic planning to ensure execution capacity matched the elevated positioning.

“Radion refined my approach from the start. The phase-by-phase work wasn’t overwhelming and I actively use the new structure we built. His strategic guidance helped me gain confidence in expansion decisions I’ve never made before. The processes were clear, documented, and mine.”

— Ariel, Founder, Mobile Repair Lab

The Results

The business achieved measurable transformation:

• Scaled from solo shop to 2 locations with second site positioned in prestigious central location, third location in development
• Grew team from 1 to 4 employees with standardized hiring and training processes eliminating early turnover
• Achieved 10% consecutive monthly revenue growth for 12 months in year two, creating expansion capacity
• Maintained 4.6-star customer rating through consistent quality standards across locations
• Established replicable operational systems enabling founder to manage multiple sites without consultant dependency
• Secured niche positioning in competitive Apple Watch repair market through operational excellence and strong online presence

The business now runs with proven systems supporting continued expansion, demonstrated by active preparation for third location opening. This engagement demonstrates the Fractional Partner approach in action.

“I scaled from one to two locations with Radion as my strategic guide. Now I’m preparing for a third location while being confident that I can keep scaling my business with these structures.”

— Ariel, Founder, Mobile Repair Lab