Consultation Terms: Radion Consulting

1. Party identification

The AI Operations Review is provided by Radion Consulting (KvK 91299144, VAT NL004881246B62), registered at Europalaan 22 unit 8503, 3526KS Utrecht, the Netherlands. Contact for consultation matters: info@radion.consulting.

2. What is purchased

The AI Operations Review is a single-session paid engagement: a 45 minutes video consultation conducted over Google Meet, followed by a documented written read delivered within 24 hours of the call. The fee is €320. Booking, slot selection, and payment are completed in one flow at book.radion.consulting; the confirmed slot and joining link follow by email. The deliverable is a documented read of the operating model, not a guarantee of any specific outcome.

3. Price and VAT

The consultation fee is €320 excluding VAT, payable in full at booking. Dutch VAT at 21 percent is added at checkout, in accordance with the Wet op de omzetbelasting (Wet OB). Business buyers established in another EU member state may apply reverse charge where a valid VAT identification number is provided; the invoice then carries the notation "btw verlegd". A tax-compliant invoice (Article 35a Wet OB) follows separately.

4. Right of withdrawal — express waiver on immediate performance (Art. 6:230p sub d BW)

Where the buyer is a consumer, a statutory 14-day right of withdrawal would in principle apply to a distance service contract (Article 6:230o BW). Because the consultation is booked for a chosen slot and the service is performed in full at that session, the buyer is asked to expressly request that performance begins during the cooling-off period and to acknowledge that, under Article 6:230p sub d Dutch Civil Code, the right of withdrawal is lost once the service has been fully performed. The buyer gives that express consent and acknowledgement by ticking the required consent box in the booking flow before completing booking and payment; the tick is stored with the booking record.

Herroepingsrecht — uitdrukkelijke afstand bij directe nakoming. Voor consumenten geldt in beginsel een wettelijke bedenktermijn van 14 dagen bij een overeenkomst op afstand (artikel 6:230o BW). Omdat de consultatie op een gekozen tijdstip plaatsvindt en de dienst tijdens die sessie volledig wordt verricht, verzoekt de koper uitdrukkelijk om nakoming binnen de bedenktermijn en erkent hij dat het herroepingsrecht op grond van artikel 6:230p sub d BW vervalt zodra de dienst volledig is nagekomen. De koper geeft deze uitdrukkelijke toestemming en verklaring af door het verplichte instemmingsvakje in het boekingsproces aan te vinken voordat de boeking en betaling worden afgerond; die instemming wordt bij de boeking vastgelegd.

Until the call takes place, a buyer who is a consumer may still withdraw and receive a refund of the fee for the not-yet-performed service, subject to clause 5.

5. Rescheduling, cancellation, and refunds

A booked call may be rescheduled or cancelled using the management link in the booking confirmation email, up to 24 hours before the scheduled start time, at no charge. Within 24 hours of the start time, the slot is treated as reserved and the fee is non-refundable, except where a consumer's withdrawal right under clause 4 still applies (service not yet performed).

Once the call has taken place, the service is fully performed and the fee is non-refundable. If technical failure on Radion Consulting's side prevents the call from being held, the buyer is offered either a rescheduled session or a full refund.

6. Recording and AI-assisted processing

The consultation is recorded (audio and video) for the sole purpose of producing the buyer's written deliverable and internal notes, with AI assistance for drafting. Radion Consulting is a participant in the call, so the recording is lawful under Articles 139a/139b Dutch Criminal Code. The recording is personal data processed under the AVG (GDPR): the lawful basis is the buyer's explicit consent, confirmed verbally at the start of the call before recording begins.

The recording is used internally only and is not disclosed to any third party for that party's own purposes. Where the call is recorded through Google Meet, the recording is stored in Radion Consulting's Google Workspace account, with Google acting as a processor on Radion Consulting's behalf. Drafting is performed on Radion Consulting's own infrastructure; no recording content is sent to an external AI provider as part of the standard process. The raw recording and transcript are deleted within 30 days, or upon acceptance of the deliverable, whichever is sooner. The buyer may decline recording (in which case the documented read is produced from contemporaneous notes), request a copy, or request deletion at any time. Full detail of this processing is set out in the Recording & AI processing section of the Privacy Policy.

7. Data protection (AVG)

Radion Consulting is the data controller for personal data processed in connection with the consultation. Lawful bases: performance of the consultation contract (Article 6(1)(b) AVG); recording and AI-assisted note production (Article 6(1)(a) AVG, explicit consent — clause 6); invoice and tax retention (Article 6(1)(c) AVG with Article 52 AWR, seven years). Payment is processed by Stripe; transactional confirmation email is sent via Brevo. Buyers may exercise access, rectification, erasure, and objection rights, and may withdraw consent, by contacting info@radion.consulting. See the Privacy Policy for full processor and retention detail.

8. Liability

The consultation delivers a documented read and a sequencing recommendation; it does not guarantee any particular business result, and the buyer remains responsible for decisions taken on the basis of it. To the extent permitted by law, Radion Consulting's liability arising from the consultation is limited to the consultation fee paid. Nothing in these terms excludes liability that cannot be excluded under Dutch law (including Article 6:237 sub f BW).

9. Applicable law and jurisdiction

These terms and the consultation contract are governed by Dutch law. Disputes are submitted to the competent court of Rechtbank Midden-Nederland, without prejudice to a consumer's right to bring proceedings before the court of their own domicile under Regulation (EU) 1215/2012 (Brussels I-bis), Article 18.

10. Complaints and dispute resolution

Complaints should first be raised with Radion Consulting at info@radion.consulting. Radion Consulting aims to respond within 14 days. If the parties cannot resolve the matter, consumers may contact ACM ConsuWijzer (the Dutch consumer information authority) or, where applicable, a competent alternative dispute resolution body under Directive 2013/11/EU. The European Online Dispute Resolution platform stopped accepting new complaints on 20 March 2025 and was discontinued on 20 July 2025 (Regulation (EU) 2024/3228 repealing Regulation (EU) 524/2013); no EU-wide successor platform replaces it.