Terms and Conditions: Radion Consulting

Scope of these Terms

These Terms and Conditions apply to Radion Consulting's three consultancy services: AI Operations Review, AI Operations Assessment, and AI Operations Advisory engagements.

Paid in-person events (ticket sales, refunds, force majeure, recording consent, code of conduct, and the Article 6:230p sub e BW cooling-off-period exclusion) are governed separately by the Event Terms. Buyers accept the Event Terms at Stripe Checkout.

Agreement to Terms

By accessing or using Radion Consulting's website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use Radion Consulting's services.

Services Provided

Radion Consulting provides business operations consulting, strategic advisory, and related services ("Services"). The specific scope, deliverables, and terms of each engagement are outlined in individual service agreements or statements of work.

Services are delivered as three engagement types: AI Operations Review (single-session, €320), AI Operations Assessment (per-engagement scope, from €6,500), and AI Operations Advisory (ongoing monthly, from €3,500/mo with 3 months minimum). Scope and pricing are specified in the individual service agreement.

The AI Operations Review is additionally governed by the Consultation Terms, which prevail over these general terms for booking, rescheduling, cancellation, and refunds of that service. Ticketed events are governed by the Event Terms, which prevail for event bookings on the same basis.

Services are advisory-first. All three services are provided under a best-efforts consulting standard (inspanningsverbintenis). The AI Operations Assessment service includes a scoped agent deliverable designed in an isolated environment with written handoff and training.

Radion Consulting does not integrate into client production systems. If implementation into client systems is required, that work is performed by an external execution party under a separate agreement.

Professional Relationship

Radion Consulting's services are provided on a professional consulting basis. Radion Consulting does not guarantee specific business outcomes or results. Success depends on various factors, including client implementation and market conditions beyond Radion Consulting's control.

Radion Consulting may engage qualified associates or subcontractors to deliver services on its behalf. All associates are bound by confidentiality obligations and professional standards equivalent to those of Radion Consulting. The client will be informed when an associate is assigned to deliver services. Radion Consulting remains responsible for the quality and conduct of all services delivered by associates under these terms.

Advisory Nature of Deliverables

Operating-model findings, written briefs, blueprints, and recommendations reflect the professional judgment of Radion Consulting at the time of the engagement. They are advisory in nature and are not warranted for accuracy, completeness, or suitability for any specific business decision. Clients are responsible for independently evaluating engagement findings before acting on them. Radion Consulting is not liable for business decisions made on the basis of advisory deliverables.

Payment Terms & Pricing

Standard Payment Terms

• AI Operations Review: 100% payment upfront (Net 0) at booking. Single-session engagement (€320, 45 minutes). Documented outcome delivered within 24 hours. Rescheduling, cancellation, and refunds are governed by the Consultation Terms (free rescheduling or cancellation up to 24 hours before the scheduled start; within 24 hours the slot is reserved and the fee is non-refundable, except where a consumer's statutory withdrawal right still applies).
• AI Operations Assessment: 100% payment upfront (Net 0). Per-engagement scope (from €6,500), timeline confirmed at engagement start. Non-refundable once work commences. If Radion Consulting fails to deliver agreed artefacts, client is entitled to a pro-rata refund for undelivered items. Cancellation before work commences: 100% refund minus any expenses incurred.
• AI Operations Advisory: Monthly billing at start of each month. From €3,500/mo, 3 months minimum commitment. Scope and rhythm confirmed at engagement start.
• Renewal & Termination: AI Operations Advisory renews by choice at month-three and quarterly thereafter; either party may decline renewal with no obligation and 30 days written notice. Early termination within the minimum commitment period requires payment of remaining months at 75% of the contracted monthly rate. Termination for Cause - either party may terminate immediately for material breach (non-payment, confidentiality violation, or fundamental non-performance).

Pricing Factors

Final pricing considers:

• Complexity: Organizational structure, number of stakeholders requiring vision alignment
• Stakeholder Alignment: How many decision-makers need to be brought into strategic alignment
• Timeline Urgency: Standard vs accelerated delivery requirements
• Proven Collaboration: Existing relationship history and demonstrated partnership fit

Scope Changes

Any scope additions beyond the original agreement require written change orders. Work pauses until change orders are approved and additional payment is received.

Payment Methods

The AI Operations Review and event tickets are paid by card at checkout. The AI Operations Assessment and AI Operations Advisory are invoiced, with bank transfer (SEPA and international wire) as the accepted method and payment instructions included. All invoices include applicable VAT per Netherlands tax regulations.

VAT

All rates quoted exclude VAT. VAT will be added per applicable regulations.

Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information necessary for service delivery
• Timely communication and decision-making
• Implementation of recommendations within their organization
• Payment of agreed fees according to the engagement terms

Confidentiality

Radion Consulting maintains strict confidentiality regarding all client information and business matters. Client data and proprietary information will not be shared with third parties without explicit consent, except as required by law.

With client consent, the paid AI Operations Review is recorded (audio and video) for the sole purpose of producing the client's deliverable and internal notes. Where the call is recorded through Google Meet, the recording is stored in Radion Consulting's Google Workspace account, with Google acting as a processor on Radion Consulting's behalf. The recording is not disclosed to any third party for that party's own purposes, and is deleted within 30 days, or upon acceptance of the deliverable, whichever is sooner. Recordings are never retained beyond the engagement period. Full processing detail is set out in the Privacy Policy.

Intellectual Property

Copyright in engagement deliverables, and in the underlying methodologies, frameworks, and pre-existing materials, is held by Radion Barakov personally. Radion Consulting is the contracting and practising entity, authorised to license and enforce that copyright on his behalf. On full payment, clients receive a perpetual, non-exclusive, non-transferable, royalty-free licence to use their engagement deliverables for their own business: a right of use, not title. All other rights are reserved.

Except as expressly licensed above, the client may not, in whole or in substantial part, resell, republish, distribute, or sub-license the deliverables; reproduce or adapt them to create derivative works; use them to develop, market, or operate a competing offering; or reuse the protected expression or method detail they contain to replicate the underlying methodology.

These intellectual-property terms apply to engagements entered into on or after the last updated date shown on this page. Work delivered under earlier engagements is governed by the terms of the relevant signed engagement letter.

Limitation of Liability

Radion Consulting's liability is limited to the fees paid for the specific engagement in question. Radion Consulting is not liable for indirect, consequential, or incidental damages arising from its services or recommendations.

Force Majeure

Neither party shall be liable for delays or failures to perform due to circumstances beyond reasonable control, including but not limited to: pandemic, war, natural disaster, government action, cyberattack, or internet infrastructure failure. In such events, obligations are suspended for the duration of the force majeure event. If the force majeure event continues for more than 30 days, either party may terminate the engagement without penalty.

Termination

For AI Operations Advisory, either party may terminate with 30 days written notice after the 3 months minimum commitment period. Early termination and termination for cause are governed by the terms outlined in the Payment Terms & Pricing section above. For AI Operations Review and AI Operations Assessment, clients are responsible for payment of deliverables completed up to the termination date.

Modifications

Radion Consulting reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of Radion Consulting's services constitutes acceptance of modified terms.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Netherlands. Any disputes shall first be addressed through good-faith negotiation for a period of 30 days. If unresolved after the negotiation period, parties may proceed to the competent courts of Utrecht, Netherlands.

Contact Information

For questions regarding these Terms and Conditions, please contact:

Radion Consulting

Europalaan 22 unit 8503
3526KS Utrecht
Netherlands

Email: [email protected]

Phone: +31-6-83494225

KVK Number: 91299144

BTW/VAT Number: NL004881246B62